Remote Control of Sanity

Growing up, my experiences with “Universal Remote Controls” were probably very typical of many others.  You spend a few bucks on a device that promises to control your TV, stereo, VCR, CD player, and… well I guess that was about it at the time.  You buy the remote, take it home, unpack it from the hard plastic casing, and take out the small piece of paper that unfolded into something the size of a page […]

How Personal is your Personal Cell Phone?

Before I continue with this post, let me get some housekeeping out of the way up front.  The following scenario is based on an actual situation, but not in reference to any specific event, person, business, or organization.  I’m in no way supporting or repudiating the decisions or policy.  I’m simply laying out some facts of a situation and eliciting your feedback on the situation. So, where is the line between what is yours, and […]

Rising from the Ashes

When I moved to Houston, it didn’t take long for me to hear about Gallery Furniture. Within a couple months I had seen enough of the commercials and heard personal referrences from friends and collegues that I new Gallery Furniture was more than just another furniture store. Although I didn’t know the full story behind the company, I knew there was a story, and that people in Houston, and across Texas, connected with that story.

Securing a Customer for Life

One of my favorite companies out there is Zappos is a company that “gets it” when it comes to building customer loyalty and building life long, passionate fans of their company, and what that revenue stream looks likes. They’re not solely worried about making a sale today and what their balance sheet looks like this quarter. They’re more focused on doing the right thing today to make return and repeat sales in the future […]

Road Rage

I started this blog a couple months back when my life was humming along quite nicely.  My wife and I had moved to Houston, TX, taken on some exciting new career roles, and we were working hard and enjoying life.  I thought it was a great time to start to unload some of the thoughts in my head and share with the world, but then the bus came to a screeching halt.  My position with […]